Wednesday, February 17, 2016

That Time I Drove a Truck

Sometimes it's difficult to find the good in a tough situation, but today was not one of those times.

About two weeks ago, I found out that there's a new Honda recall that effects the airbags in my car.  If they deploy, they shoot out shrapnel and cause serious injury and even a few fatalities.  This isn't exactly something I'm comfortable with driving around.  So, I was proactive.  I called the dealership where I bought my car and scheduled an appointment for my car to be fixed.

Two days later, it's appointment day.  Because I've moved recently, the dealership is 45 minutes away.  I get up early and make the long trek down to the dealership.  When I get there, they tell me that they don't have the parts or the information on how to fix my car, and show no remorse for wasting my time or sending me away in a death-trap on wheels.

My wife did some more research on the recall and found out that there would be more information available on Feb 15.  So, we waited.  I avoided driving as much as possible in the meantime.  Finally, the release came out and it said that the car wouldn't be able to be fixed until this summer, but I can contact my dealership for temporary transportation.  My wife called the guy we bought our car from, and he was less than helpful.  He claimed that since I bought the car pre-owned and not new, he couldn't get me a rental.  He did offer to let me trade it in for a new car.  Why he thinks this is a viable option, I don't understand.

Today, I called Honda.  I explained what I knew, the steps I had taken, and that I wasn't comfortable driving the car until it could be fixed.  That was all it took.  I was put in contact with a case manager, and she offered me a rental car free of charge until my car could be fixed.  It was so easy, and I left right away to drop my car off and pick up my rental.

The dealership person that I talked to was a complete asshole, but I refused to take it.  He talked to me like I was stupid, telling me it could be months until my car could be fixed and it would just be sitting there until them.  My response?  "That's fine, at least I won't die in the meantime." He rolled his eyes.  He did everything in his power to try to fight me on this, but some higher up told him that he had to take it.  He had to take care of my car and give me a rental.

He called for a rental car shuttle and off I went to get my temporary transportation.  Now, I've got a big white truck outside my house, pissed off the dealership, and made sure that I won't be dying at Honda's expense.

So that silver lining I mentioned?  It's me.  A few years ago, I would've left the first dealership feeling defeated, scared to drive, but dealt with it.  I would've just hoped things worked out.  Not anymore.  Now, I fight.  I yell and I argue until I get what I deserve.  And I got it.  I am proud of myself.  I'm proud of myself for refusing to take no.  I'm proud of myself for having the confidence to fight for what I know I deserve.

1 comment:

  1. high fives to you, that is so awesome!! Way to go for fihting for your right to feel safe on quit possibly one of the most expensive purchases ever (a car). That was smart to contact the company when the dealership was giving you the runaround, but it makes no sense that they would do that. After all, one day you'll need another car, and that guy just guaranteed you won't be going there to get it. Very short sighted of him. Hooray for standing up for your rights!